1. How do I apply and what are the exact requirements? ➜

You’ll need active operating authority, 1M/100K insurance, a clean safety score, and about six months of authority.

2. Why can’t I see loads yet after approval? ➜

Most of the time it’s because verification is still processing, insurance isn’t synced yet, or equipment isn’t fully registered in Relay.

3. What equipment does Amazon Relay accept? ➜

26’ box trucks, 53’ dry vans, reefers, and power-only tractors that meet Amazon’s specifications.

4. Are Amazon Relay rates profitable for small fleets? ➜

Relay can be profitable once you’re running consistent lanes and operating with a plan, instead of chasing random spot loads.

5. When do I get paid? ➜

Amazon pays out weekly, typically every Friday for the previous week’s loads.

6. How does the performance score work? ➜

Your score is based on on-time performance, cancellations, Relay app usage, and acceptance rate. Strong scores open up better freight.

7. What do I need to know about Amazon contracts? ➜

Policies and terms are updated regularly, so staying aligned with requirements and planning around them helps keep your operation running smoothly.

8. Can I run solo or do I need a team? ➜

Both options work. One-truck operations can perform well with consistency, and as you grow, you can scale into multiple units.

9. Can I come back to Relay after past issues? ➜

Many carriers return successfully once compliance, insurance, and documentation are in good order.

10. How do I get good, consistent lanes? ➜

Strong performance, good communication, and a clear understanding of how Amazon scores and ranks carriers help unlock more consistent lanes and contracts.

11. How do disputes work if something doesn’t look right on a load? ➜

Clear documentation—PODs, timestamps, photos, and detailed notes— helps support a smooth dispute and review process.

12. What happens if I cancel a load or arrive late? ➜

Your performance metrics will be affected, so it’s important to handle changes proactively and document communication properly to protect your account.

13. Can I use my own trailer with Amazon Relay? ➜

Yes, you can often use your own trailer as long as it meets Amazon’s equipment standards and requirements.

14. Are some regions better than others for pay and consistency? ➜

Many carriers find strong, consistent freight in the Southeast, Midwest, and Texas regions, depending on the season and market.

15. How can a new operator start and scale quickly? ➜

The fastest path is focusing on running freight while a partner like SSC supports your backend, dispatch, and compliance so you can grow your fleet with less trial and error.

16. How many loads do I need before I can access better-tier contracts? ➜

As a general guideline, maintaining around 95% on-time performance for 4–6 weeks positions you well for stronger contract opportunities.

17. How does Amazon handle damage or insurance issues? ➜

Cargo claims are typically handled through your carrier policy, so understanding your coverage and documenting each situation clearly is important.

18. Can I switch from another broker to Amazon Relay? ➜

Yes. Once your authority, insurance, and COI meet Amazon’s requirements, you can onboard to Relay even if you’ve been running primarily with other brokers.

19. How should I handle deadhead miles on Relay? ➜

Building toward contract-based lanes that start and end near the same home base helps reduce deadhead and keep your trucks generating more paid miles.

20. How long does it really take to build score and see premium loads? ➜

With consistent on-time performance, most carriers start seeing better freight and more premium options within about 45–60 days.